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	<title>Insights em Gestão e Negócios</title>
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	<link>http://calandros.wordpress.com</link>
	<description>comentários sobre estratégias de negócios, tecnologias e inovações em serviços.</description>
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		<title>Insights em Gestão e Negócios</title>
		<link>http://calandros.wordpress.com</link>
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			<item>
		<title>Maravilhosa lista de publicações sobre SO</title>
		<link>http://calandros.wordpress.com/2009/09/03/maravilhosa-lista-de-publicacoes-sobre-so/</link>
		<comments>http://calandros.wordpress.com/2009/09/03/maravilhosa-lista-de-publicacoes-sobre-so/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 11:11:04 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/09/03/maravilhosa-lista-de-publicacoes-sobre-so/</guid>
		<description><![CDATA[ Operações de serviços; Service Operations.
Foi recomendado por muita gente, mas recentemente também pelo Arne. 








clipped from howardesign.com




How to Design a Service
European Journal of Marketing, 1982
Lynn Shostack













Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Journal of Marketing, 1992
Mary Jo Bitner





R&#38;D Comes to Services: Bank of America&#8217;s Pathbreaking Experiments
Harvard Business Review, 2003
Stefan Thomke





Creating Growth with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=37&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div class="CM_CTB_Post_Text"> Operações de serviços; Service Operations.</p>
<p>Foi recomendado por muita gente, mas recentemente também pelo Arne. </p></div>
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=2" class="paper">How to Design a Service</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=European+Journal+of+Marketing">European Journal of Marketing</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1982">1982</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Lynn+Shostack">Lynn Shostack</A></DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=3" class="paper">Servicescapes: The Impact of Physical Surroundings on Customers and Employees</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Journal+of+Marketing">Journal of Marketing</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1992">1992</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Mary+Jo+Bitner">Mary Jo Bitner</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
<table cellpadding="0" cellspacing="0" width="100%" class="CM_CTB_Content_Item">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=5" class="paper">R&amp;D Comes to Services: Bank of America&#8217;s Pathbreaking Experiments</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Harvard+Business+Review">Harvard Business Review</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=2003">2003</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Stefan+Thomke">Stefan Thomke</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
<table cellpadding="0" cellspacing="0" width="100%" class="CM_CTB_Content_Item">
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=6" class="paper">Creating Growth with Services</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Sloan+Management+Review">Sloan Management Review</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=2004">2004</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Mohanbir+Sawhney">Mohanbir Sawhney</A></DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=7" class="paper">Putting the Service-Profit Chain to Work</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Harvard+Business+Review">Harvard Business Review</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1994">1994</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=James+Heskett">James Heskett</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
<table cellpadding="0" cellspacing="0" width="100%" class="CM_CTB_Content_Item">
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=8" class="paper">The Core Competence of the Corporation</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Harvard+Business+Review">Harvard Business Review</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1990">1990</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=C.+K.+Prahalad">C. K. Prahalad</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=9" class="paper">The Service Encounter: Diagnosing Favorable and Unfavorable Incidents</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Journal+of+Marketing">Journal of Marketing</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1990">1990</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Mary+Jo+Bitner">Mary Jo Bitner</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
<table cellpadding="0" cellspacing="0" width="100%" class="CM_CTB_Content_Item">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=10" class="paper">SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=Journal+of+Retailing">Journal of Retailing</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=1988">1988</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=A.+Parasuraman">A. Parasuraman</A></DIV></td>
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<div class="CM_CTB_Content_Hr"></div>
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<td valign="top"><!-- CLIPPED FROM: http://howardesign.com/exp/service/ --><DIV class="article"><B><A href="http://howardesign.com/exp/service/cite.php?id=13" class="paper">Service Behaviors that Lead to Satisfied Customers</A></B><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?journal=European+Journal+of+Marketing">European Journal of Marketing</A>, <A class="term" href="http://howardesign.com/exp/service/index.php?year=2000">2000</A><br />
<A class="term" href="http://howardesign.com/exp/service/index.php?author=Kathryn+Frazer+Winsted">Kathryn Frazer Winsted</A></DIV></td>
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Posted in Uncategorized  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/calandros.wordpress.com/37/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/calandros.wordpress.com/37/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/calandros.wordpress.com/37/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/calandros.wordpress.com/37/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/calandros.wordpress.com/37/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/calandros.wordpress.com/37/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/calandros.wordpress.com/37/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/calandros.wordpress.com/37/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/calandros.wordpress.com/37/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/calandros.wordpress.com/37/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=37&subd=calandros&ref=&feed=1" /></div>]]></content:encoded>
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			<media:title type="html">daniel</media:title>
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	</item>
		<item>
		<title>Serviço ofertado via web se torna cada vez mais atrativo</title>
		<link>http://calandros.wordpress.com/2009/09/03/servico-ofertado-via-web-se-torna-cada-vez-mais-atrativo/</link>
		<comments>http://calandros.wordpress.com/2009/09/03/servico-ofertado-via-web-se-torna-cada-vez-mais-atrativo/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 10:49:04 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/09/03/servico-ofertado-via-web-se-torna-cada-vez-mais-atrativo/</guid>
		<description><![CDATA[ Bem legal a notícia, principalmente em um momento de planejamento estratégico como esse. 








clipped from epocanegocios.globo.com





Brasil tem 4 milhões de acessos a banda larga móvel






O acesso rápido à internet via rede celular deve superar a banda larga fixa até o final de 2011





Banda larga móvel: até 2011 a rede celular será o principal meio de [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=36&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> Bem legal a notícia, principalmente em um momento de planejamento estratégico como esse. </div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/f9d805a2-8230-465e-ae3f-60c8fea97b23/17304831-B065-4E34-AF2B-1568FEF98558/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html" href="http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html" style="font-size:11px;">epocanegocios.globo.com</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html -->
<div style="color:#000000;font-size:20px;margin:4px 0;">Brasil tem 4 milhões de acessos a banda larga móvel</div>
</td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html --><H2>O acesso rápido à internet via rede celular deve superar a banda larga fixa até o final de 2011</H2></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html --><DIV class="descricao">Banda larga móvel: até 2011 a rede celular será o principal meio de acesso à internet rápida</DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html --><DIV>        Segundo o estudo, em junho deste ano a banda larga móvel estava disponível para 62% da população, em 11,3% dos municípios brasileiros. São 629 as cidades que já podem usar a rede 3G para navegar na internet. Rio de Janeiro é o estado com maior número de localidades atendidas pelo 3G, exatos 44,6%. Atrás do Rio aparecem Espírito Santo, com 29,5%, e São Paulo, com 20,2%. </DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI91194-16382,00-BRASIL%20TEM%20MILHOES%20DE%20ACESSOS%20A%20BANDA%20LARGA%20MOVEL.html -->Mesmo com o alto preço, é esperado que a banda larga móvel supere a fixa no Brasil até o final de 2011. No mundo, essa virada já aconteceu: no final do segundo trimestre de 2009, eram 440 milhões de acessos fixos, contra 449 milhões de acessos móveis.
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			<media:title type="html">daniel</media:title>
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		<item>
		<title>Sabedoria da multidões e colaboração</title>
		<link>http://calandros.wordpress.com/2009/08/26/sabedoria-da-multidoes-e-colaboracao/</link>
		<comments>http://calandros.wordpress.com/2009/08/26/sabedoria-da-multidoes-e-colaboracao/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 03:25:58 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/08/26/sabedoria-da-multidoes-e-colaboracao/</guid>
		<description><![CDATA[ mais uma deles&#8230; 








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If you have Google Maps for Mobile, you can see the same traffic there and, better yet, help improve the data:  See our post on the Official Google Blog about traffic crowdsourcing. Here&#8217;s to a happier commute!








Posted in Uncategorized       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=35&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> mais uma deles&#8230; </div>
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<td valign="top"><!-- CLIPPED FROM: http://google-latlong.blogspot.com/2009/08/arterial-traffic-available-on-google.html -->If you have Google Maps for Mobile, you can see the same traffic there and, better yet, help improve the data:  See our post on the <A href="http://googleblog.blogspot.com/2009/08/bright-side-of-sitting-in-traffic.html">Official Google Blog</A> about traffic crowdsourcing. Here&#8217;s to a happier commute!</td>
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Posted in Uncategorized  <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/calandros.wordpress.com/35/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/calandros.wordpress.com/35/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/calandros.wordpress.com/35/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/calandros.wordpress.com/35/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/calandros.wordpress.com/35/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/calandros.wordpress.com/35/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/calandros.wordpress.com/35/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/calandros.wordpress.com/35/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/calandros.wordpress.com/35/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/calandros.wordpress.com/35/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=35&subd=calandros&ref=&feed=1" /></div>]]></content:encoded>
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			<media:title type="html">daniel</media:title>
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		<item>
		<title>Spin off</title>
		<link>http://calandros.wordpress.com/2009/08/21/spin-off/</link>
		<comments>http://calandros.wordpress.com/2009/08/21/spin-off/#comments</comments>
		<pubDate>Fri, 21 Aug 2009 23:39:51 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/08/21/spin-off/</guid>
		<description><![CDATA[ Caminho de tantos. 








clipped from www4.usp.br






IEA divulga programação de conferências gratuitas








A partir de segunda-feira (24), o Instituto de Estudos Avançados (IEA) da USP realiza uma série de conferências abertas a todos os interessados . As conferências serão transmitidas via internet, na página do IEA. 





Na segunda-feira (24), às 11 horas, acontece o seminário Planejamento [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=34&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> Caminho de tantos. </div>
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<tr><TD height="28" class="noticias-dest">IEA divulga programação de conferências gratuitas</TD></tr>
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<td valign="top"><!-- CLIPPED FROM: http://www4.usp.br/index.php/sociedade/17246-iea-divulga-programacao-de-conferencias-gratuitas --><DIV><br />
A partir de segunda-feira (24), o Instituto de Estudos Avançados (IEA) da USP realiza uma série de conferências abertas a todos os interessados . As conferências serão transmitidas via internet, na <A target="_blank" href="http://www.iea.usp.br">página do IEA</A>. </DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
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<td valign="top"><!-- CLIPPED FROM: http://www4.usp.br/index.php/sociedade/17246-iea-divulga-programacao-de-conferencias-gratuitas --><DIV>Na segunda-feira (24), às 11 horas, acontece o seminário <EM>Planejamento e desenvolvimento de spin-offs acadêmicos</EM>, promovido pelo Observatório da Inovação e Competitividade, ligado ao IEA. A palestra será dada por Leonardo Gomes, mestrando da Escola Politécnica da USP e acontece no Auditório Alberto Carvalho da Silva, na sede do IEA (Av. Prof. Luciano Gualberto, Travessa J, 374, térreo, Cidade Universitária, São Paulo).</DIV></td>
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			<media:title type="html">daniel</media:title>
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		<title>internacionalização do brasil em 2008</title>
		<link>http://calandros.wordpress.com/2009/08/20/internacionalizacao-do-brasil-em-2008/</link>
		<comments>http://calandros.wordpress.com/2009/08/20/internacionalizacao-do-brasil-em-2008/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 23:52:23 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[ bom saber. 








clipped from epocanegocios.globo.com




        Em 2008, 25,32% das receitas dessas empresas vieram de fora do país, enquanto 27,52% de seus funcionários e 27,66% de seus ativos se encontravam no exterior. Em 2007, esses percentuais eram de 24,16%; 24,94% e 22,33%, respectivamente.





Ranking das empresas mais internacionalizadas





Gerdau 





Sabó [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=33&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> bom saber. </div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/4778cffe-9fff-4765-9ee8-b41f876e7648/326C560B-751E-4606-AD78-2DE9BBD8BC68/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html" href="http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html" style="font-size:11px;">epocanegocios.globo.com</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV>        Em 2008, 25,32% das receitas dessas empresas vieram de fora do país, enquanto 27,52% de seus funcionários e 27,66% de seus ativos se encontravam no exterior. Em 2007, esses percentuais eram de 24,16%; 24,94% e 22,33%, respectivamente.</DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><TH colspan="5">Ranking das empresas mais internacionalizadas</TH></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV align="center">Gerdau </DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV align="center">Sabó </DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV align="center">Marfrig</DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV align="center">Vale</DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV align="center">Metalfrio</DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV>Quando o critério são os ativos, a maior transnacional brasileira no exterior é a Vale (R$ 95 bilhões), seguida pela Gerdau (R$ 37,4 bilhões), Petrobras (R$ 26,53 bilhões), Votorantim (R$ 13,6 bilhões) e Odebrecht (R$ 8,1 bilhões). </DIV></td>
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<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
<tr>
<td valign="top"><!-- CLIPPED FROM: http://epocanegocios.globo.com/Revista/Common/0,,EMI86150-16355,00-EMPRESAS%20BRASILEIRAS%20INVESTEM%20MAIS%20EM%20EXPANSAO%20DOS%20NEGOCIOS%20NO%20EXTERIOR.html --><DIV>        No entanto, mesmo com o crescimento, os resultados das operações no exterior ainda são inferiores aos registrados no Brasil. A margem EBITDA (lucros antes de juros, impostos, depreciação e amortização na sigla em inglês) das operações externas foi, em média, de 10,8%. Já para as operações totais, a margem sobe para 16,5%. </DIV></td>
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			<media:title type="html">daniel</media:title>
		</media:content>

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		<title>Estrutura alinhada ao processo</title>
		<link>http://calandros.wordpress.com/2009/08/18/estrutura-alinhada-ao-processo/</link>
		<comments>http://calandros.wordpress.com/2009/08/18/estrutura-alinhada-ao-processo/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 12:38:36 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/08/18/estrutura-alinhada-ao-processo/</guid>
		<description><![CDATA[ Decisões organizacionais. 








clipped from www.demand-planning.com





Where Should We Place the Forecasting Function?”














One way to make that determination is to see where different companies have their forecasting function. The figure below can give you an idea, which is based on the survey data of 2008 conducted by the Institute of Business Forecasting and Planning – IBF. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=32&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> Decisões organizacionais. </div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/11784059-0576-4438-b2db-1d96e9d1acb1/A9438EC4-4F7E-4148-B6BA-D9A9399FF98B/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://www.demand-planning.com/?p=233" href="http://www.demand-planning.com/?p=233" style="font-size:11px;">www.demand-planning.com</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://www.demand-planning.com/?p=233 -->
<div style="color:#000000;font-size:20px;margin:4px 0;">Where Should We Place the Forecasting Function?”</div>
</td>
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<td valign="top"><!-- CLIPPED FROM: http://www.demand-planning.com/?p=233 -->
<div align="center"><img src="http://content8.clipmarks.com/blog_cache/www.demand-planning.com/img/EB5C0CA2-CD17-4D3E-A105-77AAC7FC1D72" alt="IBF Benchmark www.ibf.org" /></div>
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<td valign="top"><!-- CLIPPED FROM: http://www.demand-planning.com/?p=233 --><P>One way to make that determination is to see where different companies have their forecasting function. The figure below can give you an idea, which is based on the survey data of 2008 conducted by the <A href="http://www.ibf.org">Institute of Business Forecasting and Planning – IBF</A>. (Data are of all the industries combined). It shows that a large percentage of companies have their function in the supply chain (35% = 26% + 9%), followed by Sales (16%) and independent forecasting department (14%). I have been watching the survey data for the last eight years. Two things I have noticed. One, more and more companies are moving their forecasting function to the supply chain probably since this is where operational forecasts are used most. Two, more and more companies are moving their forecasting function away from Finance. The percentage of companies having their function in Finance has declined from 14% in 2001 to 7% in 2008.</P></td>
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		<media:content url="http://1.gravatar.com/avatar/912288eaf7717666a295a00e1916dada?s=96&#38;d=identicon" medium="image">
			<media:title type="html">daniel</media:title>
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			<media:title type="html">IBF Benchmark www.ibf.org</media:title>
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		<title>reuniões ágeis</title>
		<link>http://calandros.wordpress.com/2009/08/13/reunioes-ageis/</link>
		<comments>http://calandros.wordpress.com/2009/08/13/reunioes-ageis/#comments</comments>
		<pubDate>Thu, 13 Aug 2009 19:27:30 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/08/13/reunioes-ageis/</guid>
		<description><![CDATA[ interessante. recomendação do clemente. 








clipped from blogs.harvardbusiness.org




Count down remaining time with a stopwatch.





Keep everyone standing.





Ban distractions.





Never schedule meetings more than 30 minutes long.





I remember Seth Godin mentioned having meetings standing up as well to save time except he said set meetings to only 10 minutes long. Meetings are usually a huge distraction that interrupt [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=31&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> interessante. recomendação do clemente. </div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/48b6cdb3-44a4-448f-8512-2f5b59bbb982/F2262F9E-E5E2-4546-A9C9-302FB7BF4E5D/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html" href="http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html" style="font-size:11px;">blogs.harvardbusiness.org</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><B>Count down remaining time with a stopwatch.</B></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><B>Keep everyone standing.</B></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><B>Ban distractions.</B></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><B>Never schedule meetings more than 30 minutes long.</B></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><P>I remember Seth Godin mentioned having meetings standing up as well to save time except he said set meetings to only 10 minutes long. Meetings are usually a huge distraction that interrupt workers focus.</P></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><P>Another thing that can immensely make meetings run shorter (and with better results) is pre-planning. Collecting people&#8217;s thoughts, ideas and facts BEFORE the meeting and utilizing the meeting to make the actual decisions is GREAT way to move things along faster and capitalize on the &#8216;together&#8217; time effectively.</P></td>
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<td valign="top"><!-- CLIPPED FROM: http://blogs.harvardbusiness.org/trapani/2009/07/extreme-techniques-to-shorten.html --><P>Also, in addition to checking all the electronics at the door, meetings should be an ego-free zone (no soap boxes).</P></td>
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			<media:title type="html">daniel</media:title>
		</media:content>

		<media:content url="http://content.clipmarks.com/blog_icon/48b6cdb3-44a4-448f-8512-2f5b59bbb982/F2262F9E-E5E2-4546-A9C9-302FB7BF4E5D/" medium="image" />
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		<title>Material do osterwalder</title>
		<link>http://calandros.wordpress.com/2009/08/11/material-do-osterwalder/</link>
		<comments>http://calandros.wordpress.com/2009/08/11/material-do-osterwalder/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 10:38:33 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://calandros.wordpress.com/2009/08/11/material-do-osterwalder/</guid>
		<description><![CDATA[ Importante incluir essa nova técnica na questão dos planos de negócio. 








clipped from business-model-design.blogspot.com





How Business Models Help Generate Business Plans






In fact, when you have designed and thought through your business model you have the perfect basis for writing a good business plan. Structure your business plan into five main sections: The team, the business [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=30&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> Importante incluir essa nova técnica na questão dos planos de negócio. </div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/741e5c55-181c-4d53-8ba5-72150d34847a/80A8DAEF-559C-4AEB-A72D-25881BAE616D/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html" href="http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html" style="font-size:11px;">business-model-design.blogspot.com</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><H3 class="post-title entry-title"><br />
<A href="http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html">How Business Models Help Generate Business Plans</A><br />
</H3></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>In fact, when you have designed and thought through your business model you have the perfect basis for writing a good business plan. Structure your business plan into five main sections: The team, the business model, financial analysis, external environment, implementation roadmap, and risk analysis. </DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html -->
<div align="center"><img src="http://content6.clipmarks.com/blog_cache/business-model-design.blogspot.com/img/FA32D79B-C27E-4617-8564-637F90A92218" alt="" /></div>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>The Team</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>The Business Model</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>Financial Analysis</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>External Environment</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>Implementation Roadmap</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>Risk Analysis</DIV></td>
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<td valign="top"><!-- CLIPPED FROM: http://business-model-design.blogspot.com/2009/08/how-business-models-help-generate.html --><DIV>This is a brief excerpt of the &#8220;outlook part&#8221; of my <A target="_blank" href="http://www.businessmodelgeneration.com/">Business Model Generation</A> book.</DIV></td>
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		<title>Método de gestão de competências</title>
		<link>http://calandros.wordpress.com/2009/08/11/metodo-de-gestao-de-competencias-2/</link>
		<comments>http://calandros.wordpress.com/2009/08/11/metodo-de-gestao-de-competencias-2/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 10:29:55 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
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		<description><![CDATA[ haha
Desde Pierre Levy, Vinícius Cardoso e agora outros entenderam. Bom. Bom demais! 








clipped from www.inovacaotecnologica.com.br





Programa identifica &#8220;hiatos de competência&#8221; entre funcionários






Pesquisadores europeus criaram um conjunto de ferramentas informatizadas que promete auxiliar as empresas no treinamento dos seus funcionários, de forma a aumentar a produtividade e melhorar a qualidade do trabalho.





O programa ajuda a identificar [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=29&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> haha</p>
<p>Desde Pierre Levy, Vinícius Cardoso e agora outros entenderam. Bom. Bom demais! </p></div>
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<td valign="top"><a href="http://clipmarks.com/clip-to-blog/" title="clipmarks' clip-to-blog"><img src="http://content.clipmarks.com/blog_icon/e1163f94-539e-4d0f-8bfa-3968b75ec846/922D19D5-378B-4432-9C72-461DE2A4FFA2/" alt="" width="19" height="19" border="0" style="vertical-align:middle;display:inline;border:none;float:none;margin:0 4px;" /></a>clipped from <a title="http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807" href="http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807" style="font-size:11px;">www.inovacaotecnologica.com.br</a></td>
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 -->
<div style="color:#000000;font-size:20px;margin:4px 0;">Programa identifica &#8220;hiatos de competência&#8221; entre funcionários</div>
</td>
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</table>
<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 --><P>Pesquisadores europeus criaram um conjunto de ferramentas informatizadas que promete auxiliar as empresas no treinamento dos seus funcionários, de forma a aumentar a produtividade e melhorar a qualidade do trabalho.</P></td>
</tr>
</table>
<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 --><P>O programa ajuda a identificar &#8220;hiatos de competência,&#8221; disparidades individuais entre os diversos funcionários, tanto em habilidades pessoais quanto em conhecimentos específicos do trabalho. Segundo os pesquisadores, esses hiatos impedem que a empresa atinja a maior eficiência possível.</P></td>
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		<title>Método de gestão de competências</title>
		<link>http://calandros.wordpress.com/2009/08/10/metodo-de-gestao-de-competencias/</link>
		<comments>http://calandros.wordpress.com/2009/08/10/metodo-de-gestao-de-competencias/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 22:13:51 +0000</pubDate>
		<dc:creator>Daniel</dc:creator>
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		<description><![CDATA[ Hahah
Que interessante!! Se olharmos o trabalho do Pierre Levy, Vinícius Cardoso, e outros vemos muitos desdobramentos práticos disso. 








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Programa identifica &#8220;hiatos de competência&#8221; entre funcionários






Pesquisadores europeus criaram um conjunto de ferramentas informatizadas que promete auxiliar as empresas no treinamento dos seus funcionários, de forma a aumentar a produtividade e melhorar a qualidade [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=calandros.wordpress.com&blog=787512&post=28&subd=calandros&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class='snap_preview'><br /><div> Hahah</p>
<p>Que interessante!! Se olharmos o trabalho do Pierre Levy, Vinícius Cardoso, e outros vemos muitos desdobramentos práticos disso. </p></div>
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 -->
<div style="color:#000000;font-size:20px;margin:4px 0;">Programa identifica &#8220;hiatos de competência&#8221; entre funcionários</div>
</td>
</tr>
</table>
<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 --><P>Pesquisadores europeus criaram um conjunto de ferramentas informatizadas que promete auxiliar as empresas no treinamento dos seus funcionários, de forma a aumentar a produtividade e melhorar a qualidade do trabalho.</P></td>
</tr>
</table>
<div style="height:2px;font-size:2px;background:#dcdcdc;border-bottom:solid 1px #f5f5f5;margin:2px 4px;"></div>
<table cellpadding="0" cellspacing="0" width="100%" style="text-align:left;background:transparent;border:none;margin:4px 0 8px;padding:0 8px;">
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<td valign="top"><!-- CLIPPED FROM: http://www.inovacaotecnologica.com.br/noticias/noticia.php?artigo=programa-identifica-hiatos-competencia-entre-funcionarios&amp;id=010150090807 --><P>O programa ajuda a identificar &#8220;hiatos de competência,&#8221; disparidades individuais entre os diversos funcionários, tanto em habilidades pessoais quanto em conhecimentos específicos do trabalho. Segundo os pesquisadores, esses hiatos impedem que a empresa atinja a maior eficiência possível.</P></td>
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